At Sunpal Solar, we stand firmly behind the quality and performance of our solar panels, offering a robust warranty program designed to protect your investment and provide peace of mind. We understand that trust is the foundation of our relationship with you, which is why we are unwavering in our commitment to honoring our warranty terms. Every claim is taken seriously, thoroughly investigated, and resolved with your satisfaction as our top priority. Below, you’ll find everything you need to know about our warranty coverage and the simple, transparent process for making a claim—because choosing Sunpal Solar means choosing confidence.

Warranty Coverage

We offer two comprehensive warranties to ensure your solar panels perform as promised:

For PERC Solar Module

12-Year Warranty for Materials and Workmanship
Peace of mind guaranteed: our panels are protected by a 12-year warranty covering defects in materials and manufacturing, ensuring reliable build quality and long-term durability.

25-Year Linear Power Output Warranty
Sustained performance you can trust: we guarantee no more than minimal annual degradation, with at least 84.8% of the original power output retained after 25 years.

For TOPCON Solar Module

25-Year Product Warranty
Built for longevity: our 25-year coverage on materials and workmanship ensures your system is manufactured to the highest standards and built to endure even in demanding environments.

30-Year Performance Guarantee
Power you can depend on: our 30-year linear power warranty ensures gradual, predictable output degradation—delivering strong, stable energy performance for decades to come.

Our warranties are backed by rigorous quality control and testing, ensuring our products meet the highest industry standards. We work tirelessly to prevent issues, but if they do arise, we’re here to make it right with a process that’s straightforward and customer-focused.

How to Make a Warranty Claim

If you believe your Sunpal Solar panels are eligible for a warranty claim, we’ve made the process easy and stress-free. Follow these steps:

Review Your Warranty: Review Your Warranty: Confirm that your claim aligns with the Warranty Coverage.

• Document the Issue: Gather clear photos or videos of the problem, along with your purchase details and installation date, to help us assess your claim quickly.
• Contact Our Support Team: Reach out to our dedicated warranty claims team via:
  • Email: sales38@sunpalpower.com
  • Phone/WhatsApp: +86 136 9679 1434
• Claim Review: Our team will promptly evaluate your submission and may request additional details to ensure a fair and thorough investigation.
• Resolution: Once approved, we’ll work with you to resolve the issue—whether through repair, replacement, or other appropriate solutions—keeping you informed every step of the way.

We know warranty concerns can feel overwhelming, which is why we prioritize clear communication and swift action. Our goal is to get you back to enjoying the benefits of your solar investment as soon as possible.