Privacy Policy

Welcome to Sunpal Power Co., Ltd (“Sunpal”, “we”, “us”, “our”). Your privacy and the security of your personal information are paramount to us. This Privacy Policy describes the types of information we collect, how we use it, the measures we take to protect your information, and the choices you have regarding our use of your information. Please read this policy carefully.

Information We Collect

We collect information that can identify you such as your name, email address, telephone number, and home address, as well as other information that does not identify you. We collect this information in a variety of ways, such as when you request a quote, sign up for our newsletter, participate in a survey, or contact our customer service department.

How We Use Your Information

We may use your personal information for the following purposes:
To enter it into our customer service system.
To provide you with the products and services you request.
To provide you with customized content and personalized service to make it more relevant to your interests and needs.
To respond to your inquiries and fulfill your requests, including fulfilling orders; designing, producing, delivering products or DIY PV systems; or after-sale services and providing technical support.
To contact you with your consent; we are sending you information about our products and marketing that may help your business.
To send you important information regarding our relationship with you or regarding the site changes to our terms, conditions, policies, and other administrative information.
For our business purposes, such as data analysis, audits, developing new products, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns.

Sharing of Your Information

We will entrust third parties to process your personal information on our behalf in some cases. For example, companies that send text messages and E-mail, or provide technical support on our behalf may only use your Personal Information to provide services for you on our behalf.
We may share certain personal information with our affiliates and strategic partners who cooperate with us to provide products and services from time to time, to provide the products or services required by you.

Security of Your Information

We take reasonable organizational, technical, and administrative measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. We recommend that you also take steps to protect your information, such as using strong passwords and keeping your software up to date.

Access and Choices

You have choices regarding our use and disclosure of your personal information. You may choose to:
Update and correct your personal information.
Change your preferences for certain communications.