At Sunpal Solar, we stand firmly behind our solar modules. Our warranty ensures your investment is protected—and we’re committed to resolving any issues quickly and professionally.
✅ 1. What We Cover
| Module Type | Materials & Workmanship | Power Output Guarantee |
|---|---|---|
| PERC Modules | 12-Year Warranty for Materials and Workmanship 25-Year Linear Power Output Warranty | ≥ 84.8 % original output over 25 years |
| TOPCON Modules | 25-Year Product Warranty 30-Year Performance Guarantee | ≥ linear degradation over 30 years |
Our warranties are backed by rigorous quality control and testing, ensuring our products meet the highest industry standards. We work tirelessly to prevent issues, but if they do arise, we’re here to make it right with a process that’s straightforward and customer-focused.
If you believe your Sunpal Solar panels are eligible for a warranty claim, we’ve made the process easy and stress-free.
🧭 2. How to Claim
We’ve made claiming a warranty as simple as 1‑2‑3:
1.Confirm eligibility
Check your module type, purchase date, and warranty period.
2. Gather key info
Clear photos/videos of the issue
3. Purchase/installation documentation and serial number
Submit your claim
Contact us:
📧 Email: sales38@sunpalpower.com
📱 Phone/WhatsApp: +86 136 9679 1434
4. Claim review
Our support team will respond promptly and may request details to assess the issue.
5. Resolve
We repair, replace, or refund, as appropriate—and keep you updated throughout.
⏳3. Fast & Transparent RMA Process
Prompt response: We assess and reply quickly.
Fair resolution: We either repair, replace, or refund.
Updates provided: You’ll be informed at every stage.
📦 4. Return & Shipping Info
If module return is required:
- You will be provided with an RMA and return shipping instructions.
- We cover authorized sea freight costs for returns and replacements.
⚠️ 5. Warranty Do's & Don’ts
✔️ Covered
- Manufacturer defects in materials/workmanship
- Power output below PERC/TOPCON thresholds
❌ Not covered
- Damage from misuse, improper installation, or external causes
- Cosmetic wear or normal degradation
- Removal/reinstallation costs
- Issues due to combined system components not supplied by Sunpal
📝 Quick Claim Checklist
- Confirm module type and warranty period
- Take clear photos/videos
- Prepare purchase info & serial number
- Submit via email or WhatsApp
- Track claim progress with our team